What Higher Ed Gets Wrong About AI Chatbots From the Student Perspective

Georgescu (2018) and other academic articles suggest that chatbots can transform education by supporting content delivery and assessment on various topics, including multimedia content and AI-based speeches. Similarly, Essel et al. (2022) studied the adoption’s impact of a virtual teaching assistant in Ghanaian HEIs, finding students who interacted with the chatbot had higher academic performance than those who interacted with the course instructor. Wang et al. (2017) investigated the impact of chatbots in immersive virtual English learning environments, discovering this tech enhances students’ perception of such settings. Kerly and Bull (2006) studied chatbots’ benefits in developing university students’ negotiation skills. Tegos et al. (2015) analyzed the effects of chatbots in collaborative learning experiences among college students, finding that tech increases various knowledge acquisition measures. Lastly, Shorey et al. (2019) examined the benefits of using a chatbot as a virtual patient to develop nursing students’ communication skills, finding this technology improves students’ perceived self-efficacy and trust in their abilities.

Chatbots can be built with accessibility features like text-to-speech capabilities, high-contrast user interfaces, and keyboard navigation to make sure that all students can use them. They prefer voice assistants that function as a companion, advisor, and a student service administrator, all in one. Creatrix intelligent chatbots are undeniably better, providing students with immediate responses, which they much appreciate. By automating routine tasks and inquiries, institutions can allocate resources to more complex issues and support students and faculty more effectively. With so many customization options available, few institutions have attempted to create their own chatbots in-house, particularly sophisticated ones powered by AI or machine learning.

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For all of the questions that the bot does not feel fit to answer, you can go through each question/query and train the bot to answer it a certain way next time around. Still, as events, resources, and staff change, you will need to manually update questions/answers in your chatbot. Ivy.ai’s technology indexes your school’s entire website on a daily basis to search for new information, updated information, and recently removed information. This ensures that the answers provided by the chatbot are updated regularly and accurately (and reduces the time required to update the chatbot). Answers and responses provided by the chatbot are generated in large part by the content that already exists on your school’s website.

AI aids researchers in developing systems that can collect student feedback by measuring how much students are able to understand the study material and be attentive during a study session. The way AI technology is booming in every sphere of life, the day when quality education will be more easily accessible is not far. The following recommendations for increased technology adoption are based on the current perceptions of chatbots in education. Gone are prompts like “write five pages about this or that.” Some professors are instead crafting questions that they hope will be too clever for chatbots and asking students to write about their own lives and current events. Students are “plagiarizing this because the assignments can be plagiarized,” said Sid Dobrin, chair of the English department at the University of Florida. Alarmed by his discovery, Aumann decided to transform essay writing for his courses this semester.

Introducing EduBot: Our AI Chatbot for Education

We are very happy with Belitsoft, and in a position to strongly recommend them for software [newline]development and support as a most fully transparent partner focused on long term business relationships. As a result, educators can understand the pain points faced by dissatisfied students and find out effective ways to identify and remove those bottlenecks. Before the student decides to apply for a course, parents and the student would like to know more about the campus facilities as well as the kind of exposure their child can get.

Privacy (Chatterjee & Bhattacharjee, 2020) and security of personal information (Merelo et al., 2022) are both concerns raised by educators. Several teachers are concerned that students will misuse chatbots to plagiarize work (Dehouche, 2021; O’Connor, 2023; Stokel-Walker, 2022; Westfall, 2023). In addition, some researchers are concerned about the spread of misinformation from the text produced by chatbots (Hsu & Thompson, 2023, February 8).

Multilingual support integrated with chatbot capabilities

Read below for 5 of the top use cases for chatbots in higher education, and then download the SlideShare for even more ways that schools and students are benefitting from a university chatbot. For a more in-depth guide, read Higher Education Chatbots – Everything You Need to Know. In the cases of CSUN and Georgia State, their chatbots began as an extension of their admissions offices. At CSUN, students were first introduced to CSUNny when they submitted their deposits.

While the chatbot tool does not directly integrate with other CRMs, you can create custom integrations between HubSpot’s CRM can be with just about any other higher education customer relationship management software. Ivy.ai is an AI-powered enterprise chatbot which features human-supervised natural language processing technology and an algorithm built on a massive library of a school’s data. What these doomsayers fail to acknowledge is that programs and services for solving math problems and writing college essays and research papers already exist—and have for some time. The Photomath app, for example, has been around since 2014, with over 300M downloads, allowing students to take a picture of their math problems and get the answers.

AI Chatbots for Education: Corporate Training, Higher Education and K-12

Similarly, Stanford has its own AI Laboratory, where researchers work on cutting-edge AI projects. MIT is also heavily invested in AI with its MIT Intelligence Quest (MIT IQ) and MIT-IBM Watson AI Lab initiatives, exploring the potential of AI in various fields. The collection of information is necessary for chatbots to function, and the risks involved with using chatbots need to be clearly outlined for teachers. Informed consent in plain language should be addressed prior to the use of chatbots and is currently a concern for the Canadian government (CBC News, 2023). Students and teachers should be educated on the accuracy of the text produced by chatbots and always fact-check the information produced by them. It is expected that as these models become more widely available for commercial use, research on the benefits of their use will also increase.

These activities don’t require ethics review and approval (Government of Canada.-Panel on Research Ethics, 2018). In addition, these queries are not linked to any personal information, such as name, email, group, year of studies, etc. Finally, all students gave their consent to participate in the LMS, where this information is published. This feedback can help students identify areas where they need improvement and make immediate adjustments to their learning strategies. This feature can be particularly useful for students who may struggle with specific subjects or concepts. As I mentioned in last week’s article, Microsoft Teams for Education already incorporates AI technologies to support teaching and learning.

Most students were satisfied with their interactions with the KNUSTbot during the course, as exposed in Table 7. Below there are some representative examples of student statements confirming the positive viewpoints. Focus group discussions (after posttest) were conducted with the experimental cohort to garner data on the perceptions regarding their interaction with the KNUSTbot. Students were asked to appraise the positive and adverse viewpoints of their interaction with the KNUSTbot during this discussion. Student appraisals of the discourse were utilized to generate the thematic codes.

• The more you interact with the bot, the better it deals with you, your voice, and your queries.
• In addition, the students surveyed by Mohd Rahim et al. (2022) indicated that if chatbots increased the PEU of other tasks, they would be more inclined to adopt the technology.
• A digital literacy test was administered to the students to ascertain their prior abilities on basic computer skills, the internet and the web, productivity programs, computer security and privacy, and digital lifestyle.
• Also, such a tutor chatbot opens up the teacher’s time to engage with students one-on-one.
• Intelligent chatbots can continuously interact with students and solve queries rapidly.

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